The Strategic Business Unit’s performance for the year reflects the acceleration of the decline in traditional mail affected by the effects of the lockdown and whose results are only partly offset by the sustained growth in parcels.
The 2020 of the sector
Results and KPIs
| MAIL, PARCELS AND DISTRIBUTION (€m) | 2019 | 2020 | CHANGES | |
| External revenue | 3,492 | 3,201 | (292) | -8.3% |
| Revenue from other sectors | 4,723 | 4,633 | (90) | -1.9% |
| Total revenue | 8,215 | 7,833 | (382) | -4.6% |
| Costs | 8,491 | 8,349 | (142) | -1.7% |
| Costs vs other sectors | 72 | 73 | 1 | +1.9% |
| Total costs | 8,562 | 8,422 | (141) | -1.6% |
| EBIT | (347) | (588) | (241) | -69.5% |
| EBIT Margin % | -4,2% | -7,5% | ||
| NET RESULT | (306) | (419) | (113) | -36.8% |
| Main KPIs | 2019 | 2020 | CHANGES | |
| Mail and parcels | ||||
| Revenue/FTE (€k) | 64.2 | 63.5 | (0.8) | -1.2% |
| Parcels that can be delivered as standard mail (volumes in m) | 51.6 | 74.0 | 22 | 43.6% |
| New Punto Poste Network (number of lockers and alternative collection points) | 6,288 | 10,799 | 4,511 | 71.7% |
| Distribution | ||||
| Number of Post Offices | 12,809 | 12,765 | (44) | -0.3% |
| Number of customers (m) | 35.1 | 35.0 | (0.1) | -0.3% |
| Rooms dedicated to consultancy | 6,725 | 6,782 | 57 | 0.8% |
| Postamat ATM network | 7,727 | 7,957 | 230 | 3.0% |
EXTERNAL REVENUE
Road to 2024
“2024 Sustain & Innovate” strategy
Key logistics player for a sustainable business, accelerating the transition to the growing parcel market.
Evolution of the logistics network
B2C market leadership
Growth in C2X and B2B markets
| SEGMENT | OPERATING REVIEW | PILLAR |
| Parcels | Introduction of new aircraft and intensification of air connections to southern Italy |  |
| Acquisition of a shareholding in sennder Italia for the optimisation of road transport activities | | |
| Start of operations of new parcel sorting centres in central and northern Italy | | |
| Development of collaboration with Amazon | | |
| Development of collaboration with Zalando | | |
| Implementation of the new Punto Poste Da Te service, which, thanks to lockers installed in condominiums/company offices, makes it possible to collect, send and top up Postepay and SIM cards in complete autonomy |  | |
| Additions made to the Poste Delivery service: the parcel delivery service for private individuals and businesses | | |
| Implementation of the new Poste Delivery Web service: the online service that allows sending parcels, up to 30 kg, throughout Italy and the world | | |
| Acquisition of an investment in MLK Deliveries in order to provide customers with advanced delivery services (e.g. agreed-upon hours) | | |
| Development of a new collaboration with Pharmap for the home delivery of medicines | | |
| Implementation of the new Poste Delivery Business service, the complete offer that provides several services dedicated to the recipient for the development of e-commerce | | |
| Acquisition of an investment in Sengi Express Limited for the development of the parcel business from China | | |
| Acquisition of the entire share capital of Nexive, for the rationalisation of the mail market value chain | |
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