In a year characterised by the health emergency and the social and economic crisis generated by the Covid-19 pandemic, the Group achieved solid and resilient econom- ic and financial performance.

The negative variance that emerges when comparing 2019 results is primarily attributable to the significant decline in operations in the sec- ond quarter of the year.

Total net debt/(fund)

Total net debt/(funds) at 31 December 2020 showed funds of €6,820 million, up €1,153 million from 31 December 2019 (€5,667 million). This change was primarily attributable to positive operating income of €2.1 billion (including €1,206 million attributable to profit for the period) and the increase in the fair value of investments classified as FVTOCI held by the Financial Services SBU relating to the portion not hedged by fair value hedges amounting to €1.7 billion, partially offset by the negative change in working capital of about €1 billion, investments for €680 million and the distribution of dividends totalling €613 million.

Consolidated financial statements

Consolidated statement of financial position

Assets
(€m)
Notes31 December 2020of which related
parties
31 December 2019of which related
parties
Non-current assets
Property, plant and equipment[A1]2,1342.015
Investment property[A2]3144
Intangible assets[A3]755648
Right-of-use assets[A4]1,2001.254
Investments accounted for using the equity method[A5]615615617617
Financial assets[A6]217,8773,879194,2074,522
Trade receivables[A8]25
Deferred tax assets[C13]1,1231,199
Other receivables and assets[A9]3,86823,7291
Technical provisions attributable to reinsurers5458
Total227,659203,776
Current assets
Inventories[A7]165140
Trade receivables[A8]2,3735822,166664
Current tax assets[C13]18752
Other receivables and assets[A9]1,06039382
Financial assets[A6]30,0067,61723,5697,220
Cash and deposits attributable to BancoPosta[A10]6,3914,303
Cash and cash equivalents[A11]4,5161,9922,149495
Total44,69833,317
Total assets272,357237,093
Liabilities and equityNotes31 December 2020of which related
parties
31 December 2019of which related
parties
Equity
Share capital[B2]1,3061,306
Reserves[B4]3,9092,646
Treasury shares(40)(40)
Retained earnings6,3275,786
Total equity attributable to owners of the Parent11,5029,698
Equity attributable to non-controlling interests50
Total11,5079,698
Non-current liabilities
Technical provisions for insurance business[B5]153,794140,261
Provisions for risks and charges[B6]6255950158
Employee termination benefits[B7]1,0301.135
Financial liabilities[B8]18,36624113,964132
Deferred tax liabilities[C13]1,229887
Other liabilities[B10]1,5761.525
Total176,620158,273
Current liabilities
Provisions for risks and charges[B6]7711371712
Trade payables[B9]1,837561,62798
Current tax liabilities[C13]13274
Other liabilities[B10]1,745742,11074
Financial liabilities[B8]79,8644,37364,3944,820
Total84,23069,122
Total liabilities and equity272,357237,093

Consolidated statement of profit or loss

(€m)NotesFY 2020of which related
parties
FY 2019of which related
parties
Revenue from Mail, Parcels and other[C1]3,2014003,492498
Revenue from Payments and Mobile[C2]7374866459
Net revenue from Financial Services[C3]4,9452.0175,1341,993
Revenue from Financial Services5,1512.0225,2131,998
Expenses from financial activities(206)(5)(79)(5)
Revenue from Insurance Services after changes in technical provisions and other claim expenses[C4]1,643151,66916
Insurance premium revenue16,86517,913
Income from insurance activities4,065155,47816
Change in technical provisions for insurance business and other claim expenses(18,767)(21,463)
Expenses from insurance activities(520)(259)
Net operating revenue10,52610,959
Cost of goods and services[C5]2,5231592,287169
Personnel expenses[C6]5,638755,89650
Depreciation, amortisation and impairments[C7]700774
Capitalised costs and expenses[C8](37)(31)
Other operating costs[C9]10332003
Impairment losses/(reversals of impairment losses) on debt instruments, receivables and other assets[C10]75259
Operating profit/(loss)1,5241,774
Finance costs[C11]753732
Finance income[C11]123105
Impairment losses/(reversals of impairment losses) on financial assets[C12]146
of which, non-recurring costs/(income)46
Profit/(Loss) on investments accounted for using the equity method[A5]5112
of which, non-recurring income (costs)88
Profit/(Loss) before tax1,5761,872
Income tax expense[C13]370530
of which, non-recurring costs/(income)(96)
Net profit for the year1,2061,342
of which attributable to owners of the Parent1,2071,342
of which attributable to non-controlling interests(1)
Earnings per share[B1]0.9271.032
Diluted earnings per share0.9271.032

Consolidated statement of comprehensive income

(€m)NotesFY 2020FY 2019
Profit/(Loss) for the year1,2061,342
Items to be reclassified in the Statement of profit or loss for the year
FVOCI debt instruments
Increase/(decrease) in fair value during the year[tab. B4]2,0161,767
Transfers to profit or loss[tab. B4](263)(244)
Increase/(decrease) for expected losses7(2)
Cash flow hedges
Increase/(decrease) in fair value during the year[tab. B4](28)95
Transfers to profit or loss[tab. B4]5(59)
Taxation of items recognised directly in, or transferred from, equity to be reclassified in the Statement of profit or loss for the year(495)(445)
Share of after-tax comprehensive income/(loss) of investees accounted for using equity method(1)
Items not to be reclassified in the Statement of profit or loss for the year
FVOCI equity instruments
Increase/(decrease) in fair value during the period171
Transfers to equity
Actuarial gains /(losses) on employee termination benefits[tab. B7](5)(70)
Taxation of items recognised directly in, or transferred from, equity not to be reclassified in the Statement of profit or loss for the year120
Share of after-tax comprehensive income/(loss) of investees accounted for using equity method
Total other comprehensive income1,2551,062
TOTAL COMPREHENSIVE INCOME FOR THE YEAR2,4612,404
of which attributable to owners of the Parent2,4622,404
of which attributable to non-controlling interests(1)

Consolidated statement of changes in equity

(milioni di euro)Equity
Share
capital
Treasury
shares
ReservesRetained
earnings
Total equity
attributable
to owners of
the Parent
Equity
attributable
to non-
controlling
interests
Total equity
Legal
reserve
BancoPosta
il Patrimonio
BancoPosta
Fair
value
reserve
Cash
flow
hedge
reserve
Reserve for
investees
accounted for
using equity
method
Incentive
plans
reserve
Balance at 1 January 20191,3062991,210(69)8925,2688,1058.105
Total comprehensive income for the year1,08726(1)1,2922,4042.404
Incentive plans222
Dividends paid(574)(574)(574)
Interim dividend(200)(200)(200)
Other changes(40)1(39)(39)
Balance at 31 December 20191,306(40)2991,2101,018115225,7869,6989.698
Total comprehensive income for the year1,276(17)1,203*2,462(1)2.461
Dividends paid(402)(402)(402)
Interim dividend(211)(211)(211)
Transactions with minority shareholders(49)(49)(49)
Incentive plans444
Change in scope of consolidation66
Balance at 31 December 20201,306(40)2991,2102,29498266,32711,502511.507

* This item includes profit for the year (Group portion) of €1,207 million and actuarial losses on provisions for employee termination benefits of €4 million, after the related current and deferred taxation.

Consolidated statement of cash flows

(€m)NotesFY 2020FY 2019
Cash and cash equivalents at beginning of year2,1493,195
Profit/(Loss) before tax1,5761,872
Depreciation, amortisation and impairments[tab. C7]700774
Goodwill impairment[tab. A3]
Net provisions for risks and charges[tab. B6]566394
Use of provisions for risks and charges[tab. B6](388)(696)
Provisions for employee termination benefits[tab. B7]21
Employee termination benefits[tab. B7](120)(140)
(Gains)/Losses on disposals(2)1
Impairment losses/(reversals of impairment losses) on financial assets[tab. C12]46
(Dividends)[tab. C11.1]
Dividends received
(Finance income realised)[tab. C11.1](1)(7)
(Finance income in form of interest)[tab. C11.1](108)(94)
Interest received11295
Interest expense and other finance costs[tab. C11.2]6268
Interest paid(28)(23)
Losses and impairment losses/(reversals of impairment losses) on receivables[tab. C10]6162
Income tax paid[tab. C13.3](823)(252)
Other changes7(104)
Cash flow generated by operating activities before movements in working capital[a]1,6161,997
Movements in working capital:
(Increase)/decrease in Inventories[tab. A7](26)(4)
(Increase)/decrease in Trade receivables(262)(40)
(Increase)/decrease in Other receivables and assets(162)(16)
Increase/(decrease) in Trade payables20943
Increase/(decrease) in Other liabilities(436)(197)
Cash flow generated by /(used in) movements in working capital[b](677)(214)
Increase/(decrease) in liabilities attributable to financial activities, payments, cards and acquiring and insurance14,4697,980
Net cash generated by/(used for) financial assets attributable to financial activities, payments, cards and acquiring and insurance(15,961)(10,904)
(Increase)/decrease in cash and deposits attributable to BancoPosta[tab. A10](2,088)(984)
Increase/(decrease) in net technical provisions for insurance business7,8137,456
(Income)/Expense and other non-cash components(3,255)(4,211)
Cash generated by/(used for) financial assets/liabilities attributable to financial activities, payments, cards and acquiring and insurance[c]978(663)
Net cash flow from /(for) operating activities[d]=[a+b+c]1,9171,120
of which related party transactions(39)248
Investing activities:
Property, plant and equipment[tab. A1](300)(391)
Investment property[tab. A2](1)(1)
Intangible assets[tab. A3](379)(342)
Investments(1)(15)
Other financial assets(35)(17)
Disinvestimenti:
Property, plant and equipment, investment property, intangible assets and assets held for sale64
Investments1
Other financial assets10929
Net cash flow from /(for) investing activities[e](601)(732)
of which related party transactions(28)3
Proceeds from/(Repayments of) long-term borrowings[tab. B8.4]1,248573
(Increase)/decrease in loans and receivables
Increase/(decrease) in short-term borrowings[tab. B8.4]415(1,193)
(Purchase)/sale of treasury shares(40)
Dividends paid[B3](613)(774)
Other transactions with minority shareholders1
Net cash flow from/(for) financing activities and shareholder transactions[f]1,051(1,434)
of which related party transactions(388)(492)
Net increase/(decrease) in cash[g]=[d+e+f]2,367(1,046)
Cash and cash equivalents at end of year[tab. A11]4,5162,149
Cash and cash equivalents at end of year[tab. A11]4,5162,149
Restricted cash and cash equivalents at end of year(1,705)(884)
Unrestricted cash and cash equivalents at end of year2,8111,265