2020 output of Poste Italiane’s value creation process

Main KPIs for the measurement of Inputs and Outcomes on capital used by Poste Italiane

CAPITALDESCRIPTIONMEASUREMENT INDICATORSREFERENCE TO PARAGRAPHS OF THE REPORT
Financial
  • Sources of financing
    and ways of using financial resources
 INPUT:
  • Business continuity plan resources
  • Equity and liabilities
OUTCOME:
  • GRI 201-1 Economic value generated, distributed and retained
  • FS11 Percentage of assets subject to positive and negative environmental or social screening regarding social/environmental aspects
  • Consolidated financial position and cash flow
  • Integration of ESG factors into investment policies
  • Integration of ESG factors into insurance policies
  • Indicators tables
Physical-
structural
  • Structures, equipment and infrastructure that have an impact on efficiency and effectiveness
 INPUT:
  • Corporate fleet data
  • Air transport fleet data
  • GRI 102-7 Widespread presence
OUTCOME:
  • Number of digital services offered
  • Number of contacts handled
  • GRI 305 Emissions
  • GRI 306 Waste
  • GRI 305-4 Intensity of GHG emissions related to real estate facilities
  • Wastewater reporting
  • Dematerialisation of procedures and
    corresponding transactions
  • Environmental impacts of real estate facilities
  • Environmental impacts of logistics
  • Innovation and digitisation of products, services and processes
  • Indicators tables
Intellectual
  • Intellectual property, procedural/ organisational system, reputation
 INPUT:
  • Business continuity plan resources
  • GRI 205-1 Companies assessed for risks
    related to corruption and percentage of operations audited for risks related to corruption
  • Specific training on procedures and policies of anti-corruption
  • 207-1 Approach to tax
OUTCOME:
  • GRI 205-3 Reports managed by the Whistleblowing Committee
  • GRI 418 Customer Privacy
  • IT security and cyber security breaches
  • Number of customers involved in IT security
    breaches
  • Cases of bribery and corruption and
    corrective actions
  • Anti-competitive practices
  • GRI 415-1 Political contributions
  • Work with transparency and integrity
  • Cybersecurity, IT Security and Privacy
  • Innovation and digitisation of products, services and processes
  • Indicators tables
Human
  • Personnel knowledge and skills
 INPUT:
  • GRI 102-8 Number of personnel by contract type and gender
  • GRI 401 Employment
  • GRI 403-5 Worker training on occupational
    health and safety
  • GRI 404 Training and Education
  • GRI 405 Diversity and Equal Opportunity
  • GRI 412 Human rights assessment
  • Number of participants in development
    programmes
  • Average hours of training for employees by
    gender and category
  • Training programmes and career
    development
OUTCOME:
  • Workforce trends (employee turnover)
  • GRI 403-9 Occupational accidents
  • Diversity
  • Number of cases of non-compliance with
    labour standard
  • Disputes
  • Work with transparency and integrity
  • Protection of human rights
  • Equal career development opportunities
  • Occupational health and safety
  • Staff training and development
  • Staff welfare and well-being
  • Indicators tables
Social-
relational
  • Partnership and stakeholder relations
 INPUT:
  • Suppliers with an ISO 14001 or EMAS certified environmental management system
  • GRI 402 Labor/Management Relations
  • GRI 203-1 Corporate giving and/or
    corporate citizenship initiatives
  • Existing tenders which incorporate specific
    social criteria
OUTCOME:
  • Number of contacts handled
  • Customer satisfaction
  • GRI 203 Indirect economic impacts
  • The quality of the Universal Postal Service
  • Customer experience in Post Offices
  • Customer complaints by type
  • Monthly complaints
  • Settlements
  • New customers in the categories most at
    risk of financial exclusion as a percentage of
    total new acquisitions
  • FS14 ATMs for inclusion
  • FS14 Post Offices for cultural integration
  • Protection of human rights
  • Support for the socio-economic development of local communities
  • Dialogue and transparency in relations with the authorities
  • Relations with social partners
  • Financial inclusion
  • Quality and customer experience
  • Legality and incorporation of ESG criteria within the procurement process
  • Indicators tables
Natural
  • Natural resources and ecosystem services
 INPUT:
  • GRI 301 Materials
  • GRI 302 Energy
  • GRI 303 Water and Effluents
  • Total cost of energy purchased for real
    estate facilities
  • Existing tenders which incorporate specific
    environmental criteria
OUTCOME:
  • GRI 305 Emissions
  • GRI 306 Waste
  • GRI 305-4 Intensity of GHG emissions
    related to real estate facilities
  • Wastewater reporting
  • Weight of electricity consumption relating to
    real estate facilities by type of business
  • Legality and incorporation of ESG criteria within the procurement process
  • Environmental impacts of real estate facilities
  • Environmental impacts of logistics
  • Indicators tables

Poste Italiane intends to promote complete and effective disclosure of its ESG performances, which are strongly linked to the ESG Strategic Plan. The ESG Group Strategy is based on 8 Pillars related to the 18 material topics.

ESG Strategic plan – part 1

ESG STRATEGIC PLAN – PART 2

ESG STRATEGIC PLAN – PART 3